You're Almost There ...

It has been an interesting week. My goal of getting up an hour earlier than usual has been met with unforeseen obstacles which have hindered my ability to start my mornings with leisurely writing. Here is one more tale of my saga.

I start my mornings by signing into my work computer, checking emails, banking and taking care of any immediate work requirements. I proceed to make my morning smoothie and head into our den to do my online puzzles, check into the blogs I follow, do my own personal banking and utilize any leftover time to stop here to write.

As you can see, my morning routines are pretty wrapped up in the ability to access our internet. This was the message that started yesterday morning:

I panicked. I thought the problem was related to my work computer alone. Then I decided to check my personal computer. Then my WiFi access on my phone. No internet.

Our internet provider also provides our telephone and cable services. I checked the phone. No dial tone. I turned on the TV. Our cable connection was still alive and well.

I called for technical assistance. They weren't open yet. So I did what any logical person would do. I made a cup of coffee and sat down to watch TV. It was the only convenience available to me, wasn't it?

No.

As I sat and savored my coffee, I started counting my blessings. We had power. I had a cell phone to use while our house phone was out of service. There was nothing stopping me from writing but simple lack of motivation. 

A day without internet and a telephone started to take on a whole new look. I could clean up and organize my office files. I could shred my personal documents. I could vacuum the house; wash windows; tend to the weeds that are overtaking the catwalk beside our fence. 

Oh, the things I could do without the outside interference of a telephone and internet connection. I started to feel joyful at the prospects for the day.

But I had to persevere. Telephone and internet access are a big part of my work-from-home requirements. So I continued to call our cable provider every hour on the hour until there was an answer at 7:00 a.m.

I have only applause and praise for the person who answered my call and walked me through the hour that followed. 

Apparently my problem was my problem alone. It wasn't something affecting our area of the city. It was specific to my account. I was promised I would not be abandoned. "Please be patient with me and I will not end this call until your services are restored".

As promised, our call did not end until I had a work-around for every issue (and the issues seemed to compound as our call went on) and I was able to function within my home office as required.

Again as promised, I received a follow up call when all emails were restored, to ensure all my problems were resolved. 

I was in awe of a second incident of Excellent Customer Service within the first half of my work week. I thanked this customer service person profusely and ensured they knew how appreciative I was of everything they did to assist me.

The unfortunate part of my story is the original "You're almost there ..." message continues to be displayed every time I try to access my webmail on a Chrome browser. I've found a workaround solution to the problem but am haunted by the words. 

I have been re-watching the Gilmore Girls for the umpteenth time. I recently watched the episode The Road Trip to Harvard: 

"We're almost there and nowhere near it. All that matters is we're going." ~ Gilmore Girls

Hmmm ... is this yet another sign within the many signs that have been appearing within my life? 

You're almost there ...